Terms & Conditions
Last updated: September 28, 2026
By using the Saed apps or website you agree to these terms. Please read them carefully.
1. The service
Saed is a technology platform that connects customers who need roadside assistance (towing, battery jump-start, tyre change, fuel delivery, lockout, intercity transport and more) with independent service providers approved on the platform. The provider performs the service and is responsible for carrying it out.
2. Accounts
- You must be 18 or older and register with a valid mobile number that you own.
- You are responsible for keeping access to your account secure and for all activity under it.
- The information you provide must be accurate and up to date.
3. Requests and pricing
- You see an estimated price before confirming. The final price follows the pricing rules shown in the app (such as distance, waiting minutes and service type) and may differ if the request details change.
- Prices include VAT unless stated otherwise, and an invoice is issued for every completed request.
- Promo codes apply according to their conditions and validity.
4. Payment
Payment is made in cash to the provider or electronically through a licensed payment gateway, depending on the options in the app. Saed charges providers a commission on each completed request at the approved rate.
5. Cancellation
You can cancel from the app. A cancellation fee may apply if you cancel after a provider has accepted and set off, as shown in the app at the time.
6. Customer obligations
- Give accurate information about the location, vehicle and problem.
- Be present (or have a representative present) and only request services for vehicles you are entitled to.
- Treat providers with respect.
7. Provider obligations
- Keep all required documents and licences valid; the account is suspended automatically when any of them expires.
- Comply with the pledges accepted on the platform, perform services professionally and safely, and photograph the vehicle before and after service.
- Not contact customers for anything outside the request or use their data for any other purpose.
- Settle platform commissions on cash jobs on time.
8. Ratings and disputes
Each party rates the other after a request. Either party can open a dispute from the app; Saed reviews disputes using the request history, photos and available information.
9. Prohibited use
No unlawful use, fake requests, manipulation of prices, ratings or promo codes, or attempts to access systems without authorisation. Saed may suspend any account that breaches these terms.
10. Liability
Saed works to keep the service available and reliable but does not guarantee a provider will be available at every time and place. Saed is not liable for damage arising from a provider's performance of a service except to the extent required by law, and helps resolve complaints through the dispute process.
11. Privacy
Your personal data is handled under our Privacy Policy.
12. Changes
We may change these terms and will notify you in the app of material changes. Continuing to use Saed means you accept them; providers may be asked to accept the new version explicitly.
13. Governing law
These terms are governed by the laws of the Kingdom of Saudi Arabia, and its competent courts have jurisdiction over any dispute.