Privacy Policy
Last updated: September 28, 2026
This policy explains how the Saed platform ("Saed", "we") collects, uses and protects your personal data when you use the customer app, the service-provider app or this website, in line with the Saudi Personal Data Protection Law.
1. Data we collect
Customers
- Account: mobile number (for sign-up and one-time-code verification) and your name if you add it.
- Vehicle: vehicle type, plate and any details you add.
- Location: your pickup and destination only when you create a request and while it is in progress, plus saved places (home/work) if you choose to save them.
- Request data: service type, price, status history and before/after photos of the vehicle.
- Payments: payment method, status and amount. Card details are processed directly by a licensed payment gateway and are not stored by us.
- Feedback: ratings, comments, support tickets and disputes.
Service providers
- ID or commercial registration, licences, vehicle registration and other documents required for approval.
- IBAN and bank details for payouts.
- Continuous location while your status is "Available" and during active jobs — including when the app is in the background — to dispatch nearby requests and show your position to the customer. Collection stops when you switch "Available" off.
- Job history, performance, wallet and payout requests, and records of accepted terms and pledges.
Technical data
- A device token for push notifications, and crash/error reports to keep the apps stable.
2. How we use it
- To provide the service: match your request with a suitable nearby provider, price it and track it to completion.
- To verify identity, secure accounts and prevent fraud and misuse.
- To process payments, issue tax invoices and pay providers.
- To vet providers, monitor service quality and handle complaints and disputes.
- To send notifications about your requests and account.
- To meet legal obligations.
We do not sell your personal data or use it for third-party advertising.
3. Sharing
- Between customer and provider: the provider who accepts your request sees your name, number, location and vehicle details as needed to complete it; you see the provider's name, vehicle and location during the job. Other providers never see customer details.
- Technical service providers acting on our behalf: cloud hosting, SMS delivery, payment gateway, maps, push notifications and error monitoring.
- Authorities when legally required.
Some data may be hosted or processed by providers outside the Kingdom, with appropriate safeguards under applicable law.
4. Retention
We keep your data while your account is active and, after closure, only as long as needed for legal requirements (such as invoices and financial records) or to resolve disputes; it is then deleted or anonymised.
5. Security
Encrypted connections (HTTPS), private non-public storage for provider documents, role-based staff access, audit logging of sensitive actions and regular backups.
6. Your rights
You may request access to or a copy of your data, correction, and deletion of your account and data (subject to what the law requires us to keep), and you can withdraw location or notification permission in your device settings. Contact support@saedsa.com.
7. Children
Saed is intended for users aged 18 and over; we do not knowingly collect data from anyone younger.
8. Changes
We may update this policy. The current version and its date will always be on this page, and we will notify you in the app of material changes.